Last Updated: 27 Jan 2025
At Osaka Imports, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or make a purchase from our online store. By accessing or using our website or services, you agree to the terms of this Privacy Policy.
If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the update will be indicated. Please review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
2. How We Collect and Use Your Personal Information
We collect and process personal information about you in accordance with the Australian Privacy Principles (APPs). The information we collect depends on how you interact with us. This includes:
Information We Collect Directly from You
- Contact details: Name, address, phone number, and email address.
- Order information: Billing and shipping address, payment confirmation, email address, and phone number.
- Account details: Username, password, and security questions.
- Shopping activity: Items you view, add to your cart, or add to your wishlist.
- Customer support: Any details you provide when you contact us for support.
Information We Collect Automatically
We may collect certain information automatically when you use our website, including through cookies and similar technologies. This may include:
- Usage data: IP address, device type, browser information, location, and interactions with the website.
Information We Obtain from Third Parties
- Payment processors: We may collect payment details, including credit card or bank account information, to process your transactions.
- Service providers: We may receive data from service providers, such as Shopify, who assist us in running the store or offering other services.
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To provide products and services: To process payments, fulfill orders, arrange for delivery, handle returns and exchanges, and communicate with you about your order or account.
- Marketing and communication: To send promotional emails, text messages, or other communications, including updates about products or special offers. You can opt out of marketing communications at any time.
- To improve our services: To analyze customer behavior on the website, improve our services, and enhance the shopping experience.
- Security and fraud prevention: To detect, prevent, and respond to fraudulent activity or other illegal activities, and to protect your data.
4. Cookies
We use cookies to improve your browsing experience, remember your preferences, and collect data on how visitors interact with our website. You can manage your cookie preferences by adjusting your browser settings. However, please note that disabling cookies may affect the functionality of some features on our website.
For more information on the cookies we use, see our Cookie Policy.
5. How We Disclose Your Personal Information
We may disclose your personal information in the following circumstances:
- Service providers: To third-party companies who perform services on our behalf, such as payment processors, shipping providers, and data analytics companies.
- Legal obligations: We may disclose your information if required to comply with the law or to protect our rights or the rights of others.
6. Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing them with any personal information.
7. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
8. Security and Retention of Your Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
9. Your Rights and Choices
As a user of our services, you have the following rights regarding your personal information:
- Right to access: You can request access to the personal information we hold about you.
- Right to correction: You can request correction of inaccurate or incomplete information.
- Right to deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Right to opt-out of targeted advertising: You can opt-out of personalized advertising by managing your preferences via our website or third-party platforms like Google or Facebook.
For any requests related to these rights, please contact us using the details below.
10. International Data Transfers
Please be aware that your personal information may be transferred, stored, and processed outside of Australia, including in the United States. We take steps to ensure that any international transfer of personal data complies with applicable laws, including the European Union’s General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs).
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, or if you wish to exercise any of your rights, please contact us at:
Osaka Imports
Email: garageunlimitedsales@gmail.com
Address: 54 Parkhurst Drive, Knoxfield, VIC 3180, Australia
Phone: 03 9800 4041